Technical Service Manager


English, ITIL, BSS

Are you a Technical Service Manager? Become a Rhino join the #crash


We are META, more than a company a TEAM that will shake your idea about tech recruitment. Based in Évora but acting mainly in a remote way, we work with national and international partners in several areas with offices across the country.


We are a disruptive company always ‘charging down’ for big opportunities for the best professionals, through a Human 2 Human approach, we are straight to the point, always focus on transparency, making sure the well-being of our Rhinos and their professional development.


META provides you:

  • A welcome kit 🎒
  • Career progression 📈
  • Health insurance 💙
  • HBO and Spotify accounts 📺 🎧
  • Coverflex 💰
  • Protocols and special discounts 🤑


We are looking for a Rhino that will…

  • Ensure and oversee the delivery, implementation and confirmation of all recommendations and initiatives to solve client's major incidents to ensure service is delivered as agreed;
  • Facilitate the delivery of projects by orchestrating communication between customer/operation teams;
  • Identify operational risks to service and ensure mitigation actions are put in place;
  • Be the main point of contact between the client and the Competence Centre with the responsibility of doing requirements gathering to consequently generate work.


The perfect Rhino will have…

  • Bachelor's and/or Master’s in Computer Science or similar;
  • 5 or more years of professional experience as an IT Operations Management;
  • Proven experience in technological team leading;
  • Experience on building control frameworks (SLA delivery control, team capacity control, KPI delivery control, strategic KPI dashboards and team management);
  • Experience within IT Business Support Systems (BSS) with critical and vital systems (nice to have);
  • Knowledge and experience following ITIL practices (nice to have);
  • Good level of English (written and spoken).


And will be skilled in…

  • BSS;
  • ITIL.



Join the crash! In a world of unicorns be a Rhino 📩

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